Privacy policy

Maison Moens — Thomas Moens, IPI-accredited real estate agent (no. 515.347), Avenue des Attelages 3, 1325 Dion-Valmont, Belgium. BCE: 0757.512.491.

For any question about your data or to exercise your rights: info@maisonmoens.be.

One file per person: your requests (contact, valuation, question about a property, online offer, viewing, waiting list, buyer profile), your viewing bookings, your offers and mandates and their follow-up, and the history of our exchanges are grouped in a single file in your name. A new request joins your file when your email address or phone number matches the one already in it; if two people share an address or a number (for example a shared landline), your agent can separate their requests. A form on the site never replaces the contact details already recorded in your file: it only adds those that are missing.

Your file may contain several email addresses or phone numbers. If two files relate to you, your agent may merge them into one, after checking.

Postal address and company: your file also holds your postal address and, where applicable, your company (name and company number), where they are useful for your mandate, your sale agreement or a letter. Your agent may copy the address shown on your mandate, always after checking, never automatically. Legal basis: performance of the contract or pre-contractual steps (Art. 6(1)(b) GDPR). These items follow the retention period of your file.

Visitors and prospects (people who contacted us, asked for a valuation, booked a viewing or are looking for a property): your file is kept for at most 3 years after our last exchange.

Exception: for a property to let in Brussels, the data of your application is deleted at the latest six months after your booking or request, as the Brussels rules provide (see “Rental applications”).

Clients (sale or purchase concluded with Maison Moens, or a property you have entrusted to us): your file is kept for at most 10 years after our last exchange or our last transaction (mandate entrusted, offer accepted, sale or purchase concluded).

Ongoing relationship (ongoing mandate, pending offer until the end of its validity, planned viewing or appointment, search followed by your agent): your data is kept for as long as it lasts, then according to the periods above.

An exchange is a request, a booking or a viewing, a call, an appointment that took place, a valuation or a purchase offer made with your agent. Each new exchange restarts the period. A cancelled or missed appointment does not count as an exchange. Emails sent automatically by the site (confirmations, reminders, invitations to new slots, document requests provided for in your mandate, property alerts) do not count as an exchange. The same goes for emails sent by Maison Moens from its administration area (file follow-up, property suggestions): sending a message does not extend how long your file is kept. For an organisation, or for a person linked to a property as building manager (syndic) or as the seller's notary, each document request sent to them, like their reply, counts as an exchange (see “Professional contacts and other holders of documents”).

Your viewing bookings, with your questionnaire answers and your feedback after the viewing, follow your file and are deleted with it. Before they are deleted, they are added to aggregate counts per property and per month (number of confirmed, attended, cancelled and missed viewings, of unconfirmed viewing requests and of waiting-list sign-ups), kept without time limit for statistical purposes; they contain nothing that identifies you (no name, contact details, score, feedback or exact date).

The text of the messages sent by Maison Moens from its administration area is kept for 12 months after sending, then erased; the record of the sending (date and kind of message) stays in your file for as long as the file itself.

Your online space follows your file: the log of your sign-ins and downloads is kept for 12 months, and your space closes three months after the end of your file (sale concluded or end of the mandate without a sale).

You may ask not to be contacted any more: no more automatic emails, property suggestions or call-backs from your agent, unless you ask for one yourself. Messages relating to a booked viewing or to an ongoing transaction are still sent.

Purchase offers, mandates and technical sheets follow their own periods, given in the relevant sections. You may at any time ask for your file to be erased or object to a processing (see “Your rights”).

Forms concerned: the Contact page, the valuation request, the “Contact us” form on property pages and, below the financing calculator on a property page, “Receive this calculation by email” and “Discuss it with your agent”.

Purpose: to answer your request, prepare and send you the requested valuation, and follow up with you about it. An automatic email confirms that we have received your request (for the financing calculator, it sends you the calculation), except in the cases described under “Site security and abuse prevention”. The calculator itself runs in your browser: the amounts you try out only reach us if you ask to receive the calculation.

Data: first name, last name, email address, phone (optional), subject and message; for a valuation, the address and features of the property (type, areas, bedrooms, bathrooms, condition, EPC), your timeline, your motivation and whether the property is already listed with an agency; for the financing calculator, the amounts of the simulation (price, contribution, works, term, rate, sole own home) and the calculated result.

Legal basis: steps taken at your request prior to entering into a contract (Art. 6(1)(b) GDPR); for a simple question unrelated to a property project, our legitimate interest in answering you (Art. 6(1)(f)). No checkbox is needed: your request is what justifies the processing.

Recipients: Maison Moens and our service providers (see “Service providers and transfers”).

Retention: at most 3 years after our last exchange if your request goes no further. If it continues (mandate, offer, sale or a search followed by your agent), we keep your data for as long as our relationship lasts. Once a sale or purchase has been concluded with Maison Moens, your client file is kept for at most 10 years after our last exchange or our last transaction. Each new exchange restarts the period (see “Your file and retention periods”). The offers, mandates and documents relating to it follow the periods given in the relevant sections. Of your requests, only aggregated counts per property, month and channel are kept beyond that, for statistical purposes: they contain no data that could identify you.

Requests received through a property portal: when you contact us through a portal's form (Immoweb, Immovlan, Zimmo, 2ememain…), the portal sends us your name, contact details, message and the listing concerned. We use them only to answer your request and follow it up, under the same conditions and for the same periods as requests sent from our website (see “Your file and retention periods”). We do not sign you up for any alert or suggest any other property without your consent. The portal processes your data under its own privacy rules.

How it works: when it is offered on the site, Moensi is an automated assistant based on an artificial intelligence model (Claude, by Anthropic). It answers your questions about the published properties, selling, letting and valuations, using the information published on the site; it can also offer you a property's free viewing slots and run an indicative financing simulation. It makes no decision about you, and you can ask to speak to your agent at any time.

Purpose: to answer your questions and, if you ask, to pass your request on to your agent so that they get back to you, or to request a viewing. Depending on the property, the requested viewing is booked straight away or confirmed by your agent; a booked viewing then follows the rules of the section “Viewings: booking, waiting list and questionnaire”.

Data: the messages you write and the page of the site you are on; if you ask to be contacted, your first name, your last name if you give it, your email address or phone number, the subject of your request, a summary of it and the conversation; for a viewing, the chosen slot and your answers to the property's pre-viewing questionnaire. For a financing simulation, the amounts you give are used for the calculation and are only stored in the conversation passed on, if you ask to be contacted. Please do not write any sensitive data to Moensi (health, bank details, national register number): it is not needed.

Storage: as long as you do not ask to be contacted, Maison Moens does not store the conversation; it stays in your browser (session storage, cleared when you close the tab). If you ask to be contacted, your request and the conversation join your file and follow the rules of the section “Contact and valuation requests”. To prevent abuse, the number of messages per IP address is limited (see “Site security and abuse prevention”).

On WhatsApp, only once Moensi is connected to Maison Moens's WhatsApp number (this is not yet the case: WhatsApp messages are currently read and handled by your agent personally): Moensi may then reply. Your messages, its replies and your agent's are stored with your number and your WhatsApp profile name, to follow the conversation and allow your agent to read it and reply personally from Maison Moens's administration area; they are deleted at the latest 30 days after the last message. When your agent replies personally, Moensi pauses. If you ask to be contacted or request a viewing, your number joins your request in your file. WhatsApp messages go through Meta (WhatsApp).

Anthropic: Anthropic, PBC (USA) receives your messages to produce Moensi's replies, as a processor for Maison Moens. It does not use them to train its models and only keeps them for a limited period set by its contract, at most 30 days, unless required by law or in case of misuse.

Legal basis: steps taken at your request prior to entering into a contract (Art. 6(1)(b) GDPR); for a general question, our legitimate interest in answering you (Art. 6(1)(f)).

Purpose: to organise a property viewing, send you the confirmation, a reminder the day before and a cancellation link, let you know when new viewings are offered if you are on the property's waiting list, and prepare the viewing. A full slot has no waiting list: a place that becomes free can be booked again on the property page, with no automatic confirmation.

Confirmation by your agent: depending on the property, a viewing booked on the property page or through Moensi is confirmed straight away, or remains a request that your agent confirms as soon as possible, by email (by phone if you left no address); your place is kept in the meantime. For some properties, your answers to the viewing questionnaire allow the viewing to be confirmed straight away; they are never used to refuse a viewing. If your agent cannot see you at that time, or if the request has not been confirmed 3 hours before the viewing, it ends: the place is freed and an email invites you to choose another time on the property page. The cancellation link and the reminder the day before are only sent once the viewing is confirmed.

A viewing arranged by phone with your agent is recorded in the same way, without being offered on the site.

Data: first name, last name (optional), email address and/or phone, the property and slot chosen, whether you attended, and, for a property for sale, your answers to the viewing questionnaire: stage of your project, financing situation, purchase timeframe, maximum budget (optional), whether or not you have a property to sell and its municipality (optional) and message (optional), or the property's own questions when a specific questionnaire is used. For a property to let, no questionnaire: only your message, if any (see “Rental applications”).

Legal basis: steps taken at your request prior to entering into a contract (Art. 6(1)(b) GDPR).

Property to sell: if you say, in the viewing questionnaire, when joining the waiting list or when saving your search criteria, that you have a property to sell, your agent may contact you to offer to value it. This answer is optional; it follows your file and does not sign you up for any automatic sending. Legal basis: Maison Moens' legitimate interest in offering you this service for the property you mentioned yourself (Art. 6(1)(f) GDPR). You may object at any time by writing to info@maisonmoens.be.

Recipients: Maison Moens and our technical service providers (see “Service providers and transfers”). The property owner receives an anonymous report, described in “Viewing feedback and report to the owner”. One exception, for a property for sale, is provided for by the sale mandate: if that mandate ends without a sale, Maison Moens gives the owner, within 7 working days, the names of the people with whom it was in contact and to whom it gave specific information about the property, for example during a viewing. Only your name is given, never your contact details or your answers. Legal basis: Maison Moens' legitimate interest in asserting the rights that the sale mandate gives it after it ends (Art. 6(1)(f) GDPR). This list is kept for 18 months after the end of the mandate. You may object to this disclosure by writing to info@maisonmoens.be; Maison Moens may nevertheless maintain it where it is necessary for the establishment, exercise or defence of its legal claims (Art. 21 GDPR). For a property to let, see also “Rental applications”.

Your agent's calendar: while Google Calendar is linked to the site, each viewing is recorded in your Maison Moens agent's Google Calendar (see “Service providers and transfers”) with the property, date and time and, for each confirmed visitor, their first name, last name, email address and phone number, plus a link to the viewing slot in our internal tool. Your questionnaire answers are not included, nor are the names of people on the waiting list. No Google invitation is sent to you. If you cancel your viewing, your details are removed from the event.

Follow-up of your interest in a property: your agent follows the progress of each interested person (viewings, feedback, offer, property suggested, no follow-up) in order to organise the sale. This follow-up is internal: it is never published, and is passed on to the owner for an individual only in the cases described in this section. Legal basis: steps taken at your request prior to entering into a contract (Art. 6(1)(b) GDPR). It follows your file. For a property to let, the landlord only receives the summary of your application described in “Rental applications”.

Note by your agent after the viewing: after a viewing, your agent may note their impression (level of interest, follow-up to be done): this note is internal and is never published or passed on to the owner. It is recorded neither in your agent's calendar nor in an email; it follows the booking (see “Your file and retention periods”) and may be given to you if you request access to your data. After a viewing, your agent may dictate notes on their phone. They are formatted by Anthropic, PBC (USA), as a processor for Maison Moens, after known names have been replaced by a placeholder; your agent reviews everything before saving it. They may include the price you mentioned for the property, which also stays internal. These notes stay internal: the report to the owner only includes general observations, without your name.

Retention: your booking, your questionnaire answers and your waiting-list sign-up follow your file: at most 3 years after our last exchange, 10 years if a sale or purchase has been concluded with Maison Moens, and for as long as a viewing is planned (see “Your file and retention periods”). A viewing that took place counts as an exchange. Of the booking itself, only aggregate counts per property and per month (number of confirmed, attended, cancelled and missed viewings, of unconfirmed viewing requests and of waiting-list sign-ups) are kept after that, for statistical purposes and without time limit; they contain nothing that identifies you (no name, contact details, score, feedback or exact date). In your agent's Google Calendar, your details are removed from the event at the latest 12 months after the viewing. For a property to let in Brussels, your booking is deleted, and your details removed from the calendar, at the latest six months after you booked (see “Rental applications”).

Purpose: to organise and prepare the appointments arranged with your Maison Moens agent: valuation, meeting at your home, at the office or with a bank, signing (mandate, sale agreement, deed), check-in inventory, call arranged for a set time.

Data: your name, phone number and email address, the address of the appointment, the property concerned, the date and time, the status of the appointment (planned, held, cancelled, missed), and the preparation notes and report written by your agent.

Legal basis: steps taken at your request prior to entering into a contract, or performance of the contract between us (Art. 6(1)(b) GDPR).

Recipients: Maison Moens and our service providers (see “Service providers and transfers”).

Your agent's calendar: while Google Calendar is linked to the site, each appointment is recorded in your Maison Moens agent's Google Calendar (see “Service providers and transfers”) with the type of appointment, the date and time, the address, your name and phone number and a link to the appointment in our internal tool. The notes and the report are not included, nor is your email address. No Google invitation is sent to you. If the appointment is cancelled, the event is deleted; your details are removed from the event at the latest 12 months after the appointment.

Valuation appointment booked online: the time you choose is entered in your agent's calendar. To offer you free times, the website checks the busy periods of your agent's calendar, without reading the details of the appointments, and works out the travel time with Google Maps: the address of the property, the address of your agent's appointments that day (or the starting point) and the departure time are sent to Google, never your name or contact details (see “Service providers and transfers”). The confirmation email contains a personal link to cancel the appointment.

Retention: your appointments follow your file: at most 3 years after our last exchange, 10 years if a sale or purchase has been concluded with Maison Moens, and for as long as an appointment is planned (see “Your file and retention periods”). An appointment that took place counts as an exchange; a cancelled or missed appointment does not. When your file is deleted, you are also removed from appointments shared with other people (a signing, for example).

Purpose: to organise the follow-up of your enquiry, your offer or your sale: tasks to do, reminders, follow-up notes and documents exchanged.

Data: the tasks that concern you (title, date, status), the follow-up notes written by your agent and the attachments useful to your file.

Legal basis: steps taken at your request prior to entering into a contract, or performance of the contract between us (Art. 6(1)(b) GDPR); otherwise, Maison Moens' legitimate interest in organising the follow-up of its contacts (Art. 6(1)(f)).

Reminders and calendar: a call to be made again is a simple task in our internal tool; it is not recorded in an external calendar. Only a call arranged for a set time is an appointment (see “Appointments with your agent”).

Follow-up emails: your agent may write to you from Maison Moens' administration area, always from the info@maisonmoens.be address, for example to reply to an offer, request documents or confirm that a guarantee has been received; the documents of a sales file may also be sent to the notary in charge of the sale. To gather the documents for the sale, Maison Moens may also request them, on your behalf and to the extent provided for in your mandate or by your written agreement, from the building manager (syndic), a notary's office, the municipal administration, an approved service provider or another person holding a document of the property (tenant, architect, bank). Each request is reviewed, then sent by a person at Maison Moens or by the legal adviser who works with it (see “Data security”); it mentions only your name and the address of the property, never your contact details, and an order placed with a service provider mentions only the address of the property. These requests are never accompanied by your mandate: at the recipient's request, only a mandate certificate (your name, the address of the property, the date and purpose of the mandate) may be sent to them. Each message is sent individually, never to several people at once. It is reviewed, then sent by a person at Maison Moens or by the legal adviser who works with it, with three exceptions. The first: the property alerts you have asked for (see “Buyer alerts”). The second: when you entrust the sale of your property to Maison Moens, the request for the documents to be provided for the sale, in particular those that the annex to your mandate assigns to you, and a single reminder of the documents still missing, sent automatically to the email address given in your mandate, when the assignment provided for in your mandate begins and after a delay that allows Maison Moens to check or stop them; this reminder is not sent automatically if your reply to the request by email has already been received by Maison Moens. The third: a single reminder of the documents still awaited from a building manager (syndic), a municipality or a service provider, sent automatically to the recipient of the request, at their checked address, after the period provided for that recipient; this reminder is not sent automatically if their reply to the request message has already been received by Maison Moens. A notary's office or any other person holding a document of the property (tenant, architect, bank) never receives an automatic reminder. Legal basis: performance of the contract or pre-contractual steps (Art. 6(1)(b) GDPR). The text of these messages is kept for 12 months after sending, then erased.

Automatic tasks: certain events create a task for Maison Moens on their own (an estimate request received, an offer to verify, an offer declined, a viewing to follow up, a buyer who says they have a property to sell, a mandate notice period approaching, a stage of the sales file that begins, the documents to be obtained for the sale). An automatic task only reminds Maison Moens of an action to take: it makes no decision about you and sends you no message, except the document request described above and its reminder; otherwise, it is always a person, at Maison Moens or the legal adviser who works with it, who decides what happens next and how to contact you. Its title states the reason, without any amount.

Retention: these items follow your file, your offer or the sales file concerned (see “Your file and retention periods”). A call that took place counts as an exchange.

Professional contacts (syndics or building managers, notary offices, municipal departments, service providers): Maison Moens records the name of the office or department, its professional email address and phone number and, where applicable, the name of the person handling the file, in order to send and follow up the document requests relating to the sale of the properties entrusted to it. These details come from the official website of the office or department, the sales mandate, the owner, a reply from the office or department itself or the sale agreement file. A request sent from Maison Moens' administration area only goes to an address checked by a person at Maison Moens or by the legal adviser who works with it (see “Data security”), who notes the date and source of that check; each message states, at the bottom, how these details are used. When a request sent to a syndic or building manager, whether professional or volunteer, a municipal department or a service provider is still awaiting documents, a single automatic reminder may be sent after the period provided for that recipient, unless their reply to the request message has already been received by Maison Moens; a notary's office never receives an automatic reminder: its reminder is reviewed, then sent by a person at Maison Moens or by the legal adviser who works with it. Legal basis: Maison Moens' legitimate interest in performing the mandates entrusted to it (Art. 6(1)(f) GDPR); you may object to this at any time. The record of an office or department, like any record kept in the name of an organisation, whatever its role, is kept for as long as it is linked to a property that has been neither sold nor let, then for ten years after the last request sent to it or its last reply. A person recorded under their own name follows the retention rules for contacts (see “Your file and retention periods”); where they are linked to a property as building manager (syndic), including a volunteer building manager, or as the seller's notary, they are kept for ten years after their last exchange, instead of three, while that property is for sale, for rent or under offer, and each request sent to them, like each of their replies, counts as an exchange.

Other holders of documents (tenant, architect, bank, volunteer building manager): Maison Moens records their name and email address, provided by the owner, shown in the sales mandate, published on the recipient's official website, taken from their reply or from the sale agreement file, in order to request a document of the property from them; same legal basis and same right to object. Their record is kept under the previous paragraph: that of an organisation (a bank, an architect's firm) like that of an office or department, that of a volunteer building manager like that of a person linked to the property as building manager, and any other under the retention rules for contacts (see “Your file and retention periods”). A tenant, an architect or a bank never receives an automatic reminder.

For a property to let, no questions are asked before the viewing and no score or ranking is calculated: this section only concerns properties for sale.

Your answers to the questions on the stage of your project, financing and purchase timeframe (or to the property's own questions when a specific questionnaire is used) are automatically converted into a score, which classifies the request as “Prioritaire” (priority), “Intéressé” (interested) or “Curieux” (curious), or “Non qualifié” (not qualified) when there are no answers. This is profiling within the meaning of the GDPR.

Purpose: to help Maison Moens organise viewings and get back first to people whose project is most advanced, for example when a slot opens up.

This classification makes no decision on your behalf: it neither grants nor refuses a viewing. Every request is reviewed by your agent, who alone decides.

Legal basis: our legitimate interest in efficiently organising viewings of the properties entrusted to us (Art. 6(1)(f) GDPR). We consider that this interest does not unduly affect your rights: the score relies only on answers you give us yourself, uses no other source, has no legal effect and does not replace your agent's judgement.

Right to object: you may object to this classification at any time (Art. 21 GDPR) by writing to info@maisonmoens.be; your viewing request will then be handled without regard to it.

This level, called “qualité du contact” (contact quality), is never shared with the owner for any individual: the report they receive only shows how many visitors fall into each level (see the next section).

After the viewing, we send you an email asking for your impression (very interested, need to think it over, not for you) and, if you wish, a few optional details (what you would like, what makes you hesitate or what did not suit you, your view on the price) and a comment. If you do not reply, a single reminder follows two days later, and no other.

Purpose: to follow up with you and to report on the marketing of the property, anonymously, to the owner who entrusted us with its sale or letting.

What is shared with the owner: an anonymous report. It shows the number of viewings and cancellations, how many visitors fall into each “qualité du contact” (contact quality) level — Prioritaire, Intéressé, Curieux or Non qualifié — and, among the answers received, each impression (very interested, need to think it over, not for you) and, from three answers, how many visitors find the price below the market, fair or above and which reasons come up (for example the price or the size), together with a summary written by Maison Moens that contains nothing that could identify you. It does not contain your name, your contact details, the level assigned to you, your questionnaire answers or your comment as you wrote it.

It may also show, as numbers only, the viewings held, the feedback received and the new enquiries since the previous report, as well as the number of people to whom the property was proposed or announced.

It may also show, week by week since the property was put up for sale or rent, the number of enquiries received and viewings held, without any exact day.

The breakdown by level only appears from three viewings, and the breakdown by impression only from three answers; from one report to the next, they are only updated after several new viewings and answers, so that comparing two reports does not reveal an individual's opinion.

For a property to let, the report given to the landlord shows no “qualité du contact” (contact quality) level and no ranking of applicants: only the number of viewings and cancellations, the impressions and the summary written by Maison Moens.

It may also list the offers received for the property (name of the offeror as it appears in the offer, price, mortgage condition, outcome): these offers are passed on to the owner in any case (see “Online purchase offers”), who may also receive with it the offers summary described in that section. No link is made between an offer and a viewing or feedback.

Legal basis: our legitimate interest, and that of the owner, in monitoring the marketing of the property under the mandate they gave us (Art. 6(1)(f) GDPR). As the part about viewings is anonymous, it gives the owner no data that could identify you.

Retention: your feedback is kept with the booking, which follows your file (see “Your file and retention periods”); for a property to let in Brussels, at most six months after you booked (see “Rental applications”).

Your online space: when your agent invites you, you access a personal space on maisonmoens.be through a sign-in link sent to the email address you gave us, without a password. It shows the progress of your file, the reports already sent to you, the list of documents, your signed documents and your next appointments. We use this data to perform the mandate you entrusted to us (Art. 6(1)(b) GDPR).

A strictly necessary cookie keeps you signed in on the device used (see our cookie policy); we record your sign-ins, sign-outs and downloads to keep your file secure (our legitimate interest, Art. 6(1)(f) GDPR). Your email address is never stored in clear for this space: only an encrypted fingerprint is used to recognise you. The reports shown in your space are those you received: they contain no data that could identify a visitor.

You can sign out of all your devices at any time and ask your agent to close your space. It also closes by itself a few months after the end of your file, or if the email address in your file changes.

Getting a new link: on maisonmoens.be, under “My space”, your email address is used only to send you your sign-in link, if a space is open for that address; the answer displayed is the same in every case. An anti-bot check may be carried out at that point (see “Site security and abuse prevention”).

Before the viewing of a property to let, Maison Moens only asks for your name, a way to reach you and, if you wish, a note for your agent: no questions about your situation, financing or budget, and no ranking of your request. For a property to let, no viewing feedback about you (level of interest, follow-up) is recorded: the note described in “Viewings” only concerns properties for sale.

After the viewing, if you wish to apply, your agent sends you a personal link (in French) to provide the items of your application. In Brussels, these are the only items that the Brussels rules allow to be requested at this stage: the number of people in your household and the amount of your financial resources, or an estimate of it, with the supporting documents of your choice. In Wallonia, Maison Moens asks you at this stage for the same items and, if you are already a tenant, proof of payment of your last three rents, among the items provided for by the Walloon decree on residential leases (Art. 6). Everything is optional. You may hide the name of your employer or of the body that pays your income on your supporting documents. Only the amount of your resources counts, never their nature or origin.

If your application is accepted, your agent asks you, to draw up the lease, for an identity document and, if you are married or in a legal cohabitation, your civil status; none of this is provided through this link. This link never asks for your national register number or a copy of your identity card.

Purpose: to present your application to the landlord, who chooses their tenant freely and without discrimination, on objective criteria, and then to prepare the lease.

Legal basis: steps taken at your request prior to entering into the lease (Art. 6(1)(b) GDPR).

Recipients: Maison Moens; the landlord, who receives from your agent a written summary of your application (your name, the number of people, declared resources, whether a supporting document was received and, in Wallonia, whether proof of rent was received), never a copy of your supporting documents; our technical service providers (see “Service providers and transfers”).

The personal link is valid for 30 days. It only allows you to provide documents: what has been sent cannot be read back through it. Your files are stored privately and can only be opened, in Maison Moens' protected area, through a short-lived reading link.

Retention: copies of your supporting documents are deleted as soon as your agent has sent the landlord the summary of your application, or as soon as your application is not accepted; only the indication “supporting document received”, yes or no, remains. Any documents still held, the figures you declared and this indication are deleted at the latest six months after your first upload; earlier, as soon as your agent deletes them, in particular after the lease for the property is signed or if you withdraw your application (on simple request to info@maisonmoens.be). In Wallonia, the rest of your booking follows your file (see “Your file and retention periods”).

In Brussels, as the Brussels rules provide, all the data of your application is deleted at the latest six months after your booking or request: your viewing booking (your contact details, your note, your attendance and your feedback after the viewing), your documents and the figures you declared, your agent's follow-up of your application and, if you have no other link with Maison Moens, your file itself. Your details are removed from your agent's Google Calendar within the same period. Only anonymous counts per property and per month remain. If you become the tenant of the property, this period no longer applies to the data needed for your lease.

After working with Maison Moens (for example a sale, purchase or rental concluded), your agent may send you a single email inviting you to leave a review on Google, at most once a year, and never if you have asked not to be contacted. Legal basis: Maison Moens' legitimate interest in making its work known (Art. 6(1)(f) GDPR). You are free to reply or not; a published review is subject to Google's terms.

Purpose: to draw up your written, signed purchase offer, send it to the seller(s), allow Maison Moens to assess its financing and, if it is accepted, prepare the sale agreement with the notaries.

Offer data: for each offeror, full name, home address, place and date of birth, marital status, phone and email address; for a company, its name, registered office, enterprise number and the capacity of its representative; the offered price, the mortgage condition and amount, the deposit, the chosen notary; your electronic signature, place and date. For the identification of each offeror, the form also asks for a copy of their identity card (front and back), which shows their national register number: it stays with Maison Moens and is never sent to the seller (see “Customer identification (anti-money-laundering)”).

Internal annex: the buyer questionnaire is a document separate from the offer (VAT status and number, credit institution consulted and contact person, property that could serve as collateral with its outstanding balance and estimated value, property to sell and its address, authorisation to put you in touch with a partner credit broker). It stays with Maison Moens and is never sent to the seller.

Legal basis for this data: steps taken at your request with a view to the purchase (Art. 6(1)(b) GDPR) and our legal obligations, in particular regarding the prevention of money laundering (Art. 6(1)(c)).

Recipients: Maison Moens; the seller(s), who receive the offer only, without its annex, and, where applicable, the offers summary described below, which restates only the offer and its follow-up; the notaries handling the sale if the offer is accepted; the chosen partner credit broker, only if you authorise it and after confirming which broker (see “Referral to a credit broker”); our technical service providers. A copy of the signed offer and of its annex (PDF) is sent to you by email.

Follow-up of the offer: your offer is linked to your file and to the property concerned; its follow-up (received, checked, accepted, refused) and the end date of its validity are recorded. If it is accepted, you become a Maison Moens client (see “Your file and retention periods”). When you authorise a referral to a broker, your confirmation of the chosen broker is recorded as proof of your agreement (date and means: email or phone).

Internal offer sheet: after the verification call, your agent completes the sheet for your offer (project, financing, origin and availability of funds, missing items): it is internal, never passed on to the owner, and follows the retention period of the offer. The origin of the funds is also used for our anti-money-laundering vigilance obligations (Art. 6(1)(c)). Where you have authorised a referral to a broker, the broker's answer on your file (favourable or unfavourable) is noted there; without an answer, the sheet shows “pending” and nothing is assumed. This sheet may be given to you if you request access to your data.

Offers summary: when the owner has to decide on one or more offers, your agent may give them, at the decision meeting or with the marketing report, a summary of the offers received for the property. For each offer, it shows what the owner already receives: the offeror's name as it appears in the offer, the date, the price, the mortgage condition, the deposit, the validity and the outcome (where applicable, “accord de principe bancaire communiqué”, bank agreement in principle communicated), followed by your agent's assessment of their terms and recommendation; the decision is the owner's. It never contains the offer's annex, the internal sheet, the broker's answer, the credit institution, the origin of the funds or your income. Legal basis: our legitimate interest, and that of the owner, in deciding on the sale with full knowledge of the facts under the mandate they gave us (Art. 6(1)(f) GDPR). The text written by your agent is erased 12 months after the summary is sent by email; if it is not sent, it is deleted 30 days after it was prepared or, if it is attached to a report, 30 days after that report was last updated.

Offers received by e-mail: when your offer reaches us by e-mail, it is read by an automated tool that extracts its details (property, amount, conditions, contact details) to prepare its registration; your agent checks each detail before the offer is registered and before any acknowledgement of receipt is sent. This tool relies on an artificial intelligence service provided by Anthropic, PBC (USA), acting on our behalf as a processor. The national register number and the financial information in the annex are never extracted: the document is kept as it is, like an offer handed over on paper. E-mails that are not offers are not passed on to this service.

Documents requested after an offer: your agent may send you a personal link, specific to your offer and valid for 14 days, to upload securely the missing documents (a copy of both sides of the identity card of each person making the offer, proof of financing, another document). Only the documents of your offer can be uploaded there; they are kept with it, and the copy of the identity card follows the identification rules (see “Customer identification (anti-money-laundering)”). If you reply by e-mail to the acknowledgement of receipt, your reply and its attachments are read in the same way as an offer received by e-mail; your agent checks them before adding them to your offer.

Copy in the property file: the offer, its documents (including the copy of the identity card) and the e-mail that came with it are also copied into the property file, on the drive where Maison Moens keeps its files, accessible to Maison Moens only. Your agent deletes this copy from the drive no later than when the offer reaches the end of its retention period (see “Retention” below), even if the identification, kept separately, must be kept longer.

To keep out automated submissions, the offer form may use an anti-bot verification service (see “Site security and abuse prevention”).

Retention: the offer, its annex and their data are kept privately, then deleted: at most 12 months after the offer is sent or, if it has been accepted (even if the sale did not go through afterwards), 10 years after its acceptance, the period required by our legal obligations (in particular the anti-money-laundering rules applicable to real estate agents). The amount and conditions of the offer are deleted at the same time from the request recorded with it: your file only keeps a record of the offer (property concerned, date) and then follows the periods in “Your file and retention periods”.

This section covers the documents Maison Moens prepares with you: sale or rental mandate, purchase offer drafted by the agency, property technical sheet.

Purpose: to perform the mandate and our role as intermediary, draft the contractual documents and comply with our professional and legal obligations.

Data: identity and contact details of the parties (including place and date of birth, marital status and matrimonial regime), information on the property and its legal and administrative status, financial terms and fees, the buyers' professional and financial situation for offers drafted by the agency (occupation, income, outstanding loans), the risk assessment required by anti-money-laundering rules, signatures.

Legal basis for this data: performance of the contract or pre-contractual steps (Art. 6(1)(b) GDPR) and our legal obligations, in particular regarding the prevention of money laundering (Art. 6(1)(c)).

Recipients: Maison Moens; for a purchase offer drafted by the agency, the seller(s), who receive the offer only (and, where applicable, the offers summary described under “Online purchase offers”): the financial annex (occupation, income, outstanding loans) is an internal document of the agency and is never sent to the seller; for other documents, the other party to the transaction to the extent necessary; the notaries; to the extent provided for in the annex to your mandate or by your written agreement, the building manager (syndic), the notary's office, the municipal administration, the service providers in charge of the certificates and the other persons holding a document of the property (see “Follow-up of your file by your agent”); our service providers (see “Service providers and transfers”); and, where the law requires it, the competent authorities.

Data received from third parties: for the sale, the building manager (syndic) provides the information required by Article 3.94 of the Civil Code, including any service charge arrears you may owe, as well as the basic deed of the building (acte de base); the notary's office, the information you have authorised it to pass on; the municipal administration, the planning information on the property and copies of its permits and plans; a service provider, the certificate or report ordered; another person, the document requested. These documents are stored with the property's documents; they are only published on the property listing under the conditions described below (“Property listing”).

Follow-up: the signed mandate is recorded with its dates (signature, end, renewal) and its signed copy, linked to your file and to the property. Offers drafted by the agency, or received on paper, are linked in the same way after checking by your agent, never automatically. A property's technical sheet may be linked to its owner's file.

Offer sheet drafted by the agency: the internal sheet described under “Online purchase offers” is completed in the same way for an offer drafted by the agency or received on paper (origin of funds included, for our anti-money-laundering vigilance obligations). It remains internal and follows the retention period of the offer.

Commercial sheet of the property: to follow the sale, your agent may note, in an internal sheet of the property, the position of the selling owner (for example their conditions or the date by which they wish to sign) and the planned end of the viewings. This sheet is never published or passed on to anyone interested in the property; it is erased at the latest 90 days after the property is marked “Sold” or “Let”.

National register number: it may appear in these documents, to identify the parties.

Property listing: the listing published on the site never shows the owner's contact details. Once the property is sold, it no longer shows its exact address, its documents or its virtual tour; the photos and video remain visible. For a property to let in Brussels, the listing always shows the exact address of the dwelling and, for a short-term lease, the amount and payment date of the last rent paid by the previous tenant, never their name: the Brussels Housing Code requires this in any rental advertisement. The property documents useful to prospective buyers may be published on the listing, as part of the advertising provided for in your mandate, after checking by Maison Moens: those containing personal data are only published once that data has been masked, and the co-ownership documents only in a masked version; the title deed, the rental documents, tax documents and documents relating to a loan or debts are never published. Where the property's address is not shown on the listing, it is also masked, together with the property's cadastral references, in the published documents.

Sales file: to follow the sale of a property, your agent opens an internal file: stage of the sale (mandate signed, listed, offer accepted, sale agreement, deed), tasks, documents to obtain (for example the EPC, the title deed or the electrical inspection) with their status, and conditions of access to the property (handing over keys, contact person and hours for viewings, property vacant or occupied and, where applicable, by whom). This file is internal: it is never published or passed on to anyone interested in the property. The conditions of access to the property are erased as soon as the file is closed. Identity documents are never stored there with the property's documents: see “Customer identification (anti-money-laundering)”.

Mandate renewed or suspended: after its initial end date, a mandate is renewed month by month unless notice is received; it then remains “ongoing” until your agent ends it. A mandate may also be suspended (for example when a document is missing to continue the sale): your agent notes the date and a short reason, without any data about you. Suspension does not end the mandate and does not change its retention period; it stops your agent's automatic reminders on the file and the planned document requests.

Retention: mandates are kept for 10 years after the end of the mandate, and in any case at least 12 years after it was signed (a mandate may be renewed tacitly), the period required by our legal obligations (anti-money-laundering rules), then deleted. Offers drafted by the agency and their annex follow the periods for online offers: at most 12 months after they are drawn up or, if the offer has been accepted, 10 years after its acceptance. A property technical sheet is deleted together with the contact file it relates to; if it relates to the property, it is kept for at most 10 years after its last update. The sales file is kept for 10 years after it is closed (12 years after it was opened if it is never closed), then deleted.

Purpose: as a real estate agent, Maison Moens must identify its clients and anyone who makes a purchase offer, and verify their identity (the seller before the mandate is signed; each offeror from their offer, the buyer at the latest before the sale agreement is signed) and assess the risk, under the Act of 18 September 2017 on the prevention of money laundering and terrorist financing and on the restriction of the use of cash.

Data: a copy of your identity document (front and back), attached for example to your online purchase offer; for a company, its articles of association and the identity of its beneficial owners; the date of the verification and the risk level assigned.

Legal basis: our legal obligations (Art. 6(1)(c) GDPR).

Recipients: Maison Moens only, and the competent authorities where the law requires it. These copies are never attached to an email, an export or a document of the sales file, are not passed on to the owner or to the buyer and do not appear in your agent's calendar.

Retention: 10 years after the end of our relationship or of the transaction (for an offer that is not accepted, from that day), even if you ask for your file to be erased, as the law requires (Art. 17(3)(b) GDPR): erasing your contact record does not erase this identification, which is deleted when the period ends. These copies are stored in a private area, separate from the property's documents; access is restricted and every consultation is logged.

Purpose: to let you electronically sign a purchase offer, a sales mandate, a sale agreement or any other document prepared by Maison Moens, either remotely (personal link received by email) or in the presence of your agent (on their tablet), and to keep proof of that signature.

Data: your first and last names as written on your identity document, your email address (required for remote signing), your phone number if you gave it, your role in the deed; the document and each of its signed versions; your signature, either your name applied in the style you choose or the drawing you make (embedded in the document, not stored separately), the place of signature if you indicate it, the date and time; an evidence log recording each step (link opened, acceptance, code verified, signature, finalisation, emails sent) together with the IP address and browser used. The 6-digit code sent by email and the personal link are never stored in clear text.

This is a simple electronic signature within the meaning of the European eIDAS Regulation: your name or drawing is applied to the document, which is then sealed and time-stamped by Maison Moens. Signing with the Belgian electronic identity card (qualified signature) is not yet offered.

Legal basis: performance of the contract you sign or steps taken at your request before entering into it (Art. 6(1)(b) GDPR) and our legal obligations as a real estate agent (Art. 6(1)(c)). The evidence log relies on the legitimate interest of the parties in being able to establish who signed what and when (Art. 6(1)(f)).

Recipients: Maison Moens and the other signatories of the same document, who receive the final document by email; the recipients specific to the signed deed (seller, notaries), as described under “Online purchase offers” and “Sales mandates”; our service providers (see “Service providers and transfers”). Sealing is performed by a service operated for us by Scaleway SAS (Paris, France), which processes the document in memory and does not keep it. Time-stamping is obtained from DigiCert, Inc. (USA), which only receives a digital fingerprint of the signature, never the document or your data.

Retention: a file in which all signatures have been collected is kept for 10 years after its finalisation, the period required by our legal obligations; a cancelled or expired file is deleted 3 months later; a file prepared but never sent, 12 months after its creation. The signed document, its versions and the evidence log are deleted together.

If your details or the document contain an error, contact your agent: they cancel the file and send you a new one. The evidence log of a file itself cannot be changed.

Purpose: to send you by email, automatically, the properties from Maison Moens that match your search criteria, as soon as they are listed on maisonmoens.be.

Data: first name, last name (optional), email address, phone (optional), search criteria (maximum budget, bedrooms, area, property types, regions, cities, remarks), whether you have a property to sell and its municipality if you say so (see “Viewings: booking, waiting list and questionnaire”, paragraph “Property to sell”), the language you chose for your emails (French or English), proof of your agreement (date, text accepted and means) and the list of properties that were sent to you.

Legal basis: your consent (Art. 6(1)(a) GDPR), given by ticking the box provided, which is never pre-ticked; Belgian law also requires it for any commercial message by email. You may withdraw it at any time, free of charge, through the unsubscribe link in every message or by simply emailing info@maisonmoens.be; withdrawal does not affect contacts already made.

Recipients: Maison Moens and our technical service providers (database hosting, email delivery).

Property alerts by email: if you have asked to receive properties by email, Maison Moens sends them to you automatically, from the info@maisonmoens.be address, without review: as soon as a property matching your criteria is listed on maisonmoens.be and, when you register, in a single message presenting the properties already listed that match. If the price of a property already sent to you changes, you are informed once for that price. A single message may present several properties; it is addressed to you alone. Matching is automatic (your criteria are compared with the public characteristics of the property): it produces no decision about you, and you may object to it at any time. Every message contains a link to stop receiving them, in one click, with no login or password. It includes a small photo of each property, hosted on the Maison Moens site and without any tracking parameter: Maison Moens does not track opens or clicks. These messages mention neither a precise address nor viewing dates. Maison Moens sends no advertising or newsletters without your agreement.

Confirming your registration: after you register through the form, a message is sent to the address you gave, with a confirmation link. No automatic alert is sent until you have confirmed; this message is sent only once and is not repeated. Your messages are in the language you chose when registering.

Suggestions from your agent: if you gave your agreement directly to your agent (the date and means of your agreement are then noted in your file), they may also suggest a matching property to you; that message is reviewed, then sent individually, with the same link to stop receiving them. If the sale mandate for the suggested property ends without a sale, your name may be given to the owner, as that mandate provides (see “Viewings: booking, waiting list and questionnaire”).

Similar search noted by your agent: if you contact us about a property without having given any search criteria, your agent notes, based on that property, a similar search (type of property, nearby budget, neighbouring municipalities, number of bedrooms) in order to tell you about other properties that may interest you. It stays internal, triggers no automatic sending and does not sign you up for any alert: you only receive a property if you have given your agreement, as explained above. You may ask for it to be corrected or deleted at any time.

Messages kept: the text of the messages sent is kept for 12 months, then erased; the proof of your agreement and the list of properties sent to you stay in your file for as long as your profile exists, so that a property is never sent to you twice.

Retention: until you withdraw your consent, and at the latest 3 years after our last exchange (see “Your file and retention periods”). A message sent is not an exchange.

In the purchase offer questionnaire, you may authorise Maison Moens to pass your contact details to a partner credit broker for a financing simulation: they can compare offers from several banks for you. This authorisation is separate from any bank you may already have consulted. We work with several brokers, without exclusivity: the broker depends on your region and their availability. Before passing on anything, Maison Moens tells you which broker it has chosen and asks for your agreement, by email or phone.

Data shared: your contact details (name, phone, email address) and, where necessary, the elements of your offer relevant to your loan application.

Legal basis: your consent (Art. 6(1)(a) GDPR), given by answering “Yes” to this question and then confirming the chosen broker. Without both, nothing is passed on. You may withdraw your consent at any time by writing to info@maisonmoens.be.

The broker then processes your data under its own responsibility.

Only if you accept optional content in the cookie banner does the site load Vercel Web Analytics audience measurement, videos (YouTube or Vimeo), Giraffe360 virtual tours and interactive Mapbox maps. Without your consent, each video, virtual tour or map shows a placeholder; clicking the placeholder, or the “Explore” button that leads to the virtual tour, loads it for the current page, at your request. If a property page embeds a video or virtual tour from another provider, the same rules apply. Videos hosted by Maison Moens itself (Supabase storage) play directly: they use no third-party video service and set no cookie.

Data: when the content loads, the provider concerned receives your IP address and technical information about your browser and the page viewed. Vercel Web Analytics sets no cookie and only gives us aggregate statistics (page views, referrer, device type, country). YouTube, Vimeo, Giraffe360 and Mapbox may use their own cookies or storage, under their own rules.

Legal basis: your consent (Art. 6(1)(a) GDPR), which you may withdraw at any time via the “Cookie settings” link at the bottom of every page. Details are given in our cookie policy.

Address autocomplete: on the valuation page, the text you type in the address field is sent to Mapbox to suggest addresses. Nothing is stored in your browser. Legal basis: that of your valuation request (Art. 6(1)(b) GDPR).

Purpose: to protect the site, its forms and its administration area against mass or automated submissions, spam and intrusion attempts.

How it works: public forms accept at most 20 submissions per hour from the same IP address, all forms combined, and purchase offers 5 submissions per hour per IP address. Beyond 5 per day to the same address, automatic acknowledgement emails (contact, valuation, question about a property, buyer registration) and the PDF copy of the offer are no longer sent to that address; your request is still saved and passed on to Maison Moens. Viewing and waiting-list confirmations have a separate, higher limit: 10 per day to the same address.

Online space: at most 5 link requests per hour from the same IP address, and 3 links per hour and 10 per day to the same email address; at most 20 attempts to open a link per hour from the same IP address. These limits never reveal whether an address has a space.

A request that shows signs of unwanted mail (spam) is also saved and passed on to Maison Moens, flagged as such; only the automatic acknowledgement is not sent. Access to the site's administration area is temporarily blocked after 10 failed login attempts within a quarter of an hour from the same IP address.

Online purchase offer: to check that the offer is sent by a person and not by a bot, the offer form may use the Cloudflare Turnstile service (Cloudflare, Inc., USA). Loaded only on this form, on the link request form of your online space (“My space”) and on the online choice of the valuation appointment, the service receives your IP address and technical information about your browser; it uses no advertising cookies. Cloudflare states that it uses this information only to detect bots and improve that detection, not to identify, profile or target individuals. Without this service, the form keeps out automated submissions using an invisible field and a minimum delay between opening the page and sending, without storing any personal data. If the check fails, the offer is not sent: you can try again or contact Maison Moens.

Data: the IP address and, for automatic emails, the recipient's address, converted into pseudonymised identifiers (HMAC fingerprint) before anything is stored, together with the time of the attempt. Our hosting provider also keeps technical logs for a short period.

Legal basis: our legitimate interest in keeping the site secure and available (Art. 6(1)(f) GDPR). We consider that this interest prevails, as the data is limited to what is necessary, pseudonymised when we store it, used for this purpose only and deleted quickly.

Retention: at most 2 days for these pseudonymised identifiers.

The following providers process data on our behalf and on our instructions:

Vercel Inc. (USA): website hosting and audience measurement; the site's server functions (forms, PDFs, scheduled tasks) run in its Dublin region (Ireland).

Supabase Inc. (USA): database and file storage (property photos and documents, offers, mandates, electronically signed documents).

OVH SAS (France): the agency's mailbox and, as a backup, email delivery.

Mapbox Inc. (USA): maps and address autocomplete.

Cloudflare, Inc. (USA): anti-bot verification of the online offer form, of the link request form of the online space (“My space”) and of the online booking of the valuation appointment (Turnstile), when used.

Anthropic, PBC (USA): artificial intelligence model of Moensi, the site's assistant (see “Moensi, the site's assistant”), formatting of your agent's viewing notes (see “Viewings: booking, waiting list and questionnaire”) and reading of offers received by e-mail (see “Online purchase offers”).

Meta Platforms Ireland Limited (Ireland) and its affiliates, including WhatsApp: delivery of WhatsApp messages exchanged with Moensi (WhatsApp Cloud API), once Moensi is connected to Maison Moens's WhatsApp number.

Resend (USA): delivery of the site's emails (confirmations, reminders, messages from your agent), from its Ireland region, and of internal technical alerts, which contain no personal data.

Scaleway SAS (France): sealing service for electronic signatures, hosted in Paris, which processes each document in memory without keeping it.

DigiCert, Inc. (USA): time-stamping of electronic signatures, from a digital fingerprint only, with no personal data or document.

Whise: the agency's real estate software, in which Maison Moens records properties, contacts and viewings.

An independent legal adviser who works with Maison Moens: preparation of sales files, drafting of sale agreements, transmission to notaries and sending for signature, from her personal account (see “Data security”).

The following services are not providers acting on our instructions: they process data under their own privacy policies.

Google Calendar, while it is linked to the site: your Maison Moens agent's calendar, in which viewings and appointments are recorded (see “Viewings: booking, waiting list and questionnaire” and “Appointments with your agent”). This service is used with a personal Google account, under Google's standard terms. It is provided by Google Ireland Limited (Ireland) and the data is also processed by Google LLC (USA). Google is not bound to Maison Moens by a data processing agreement and processes this data under its own privacy policy. Google LLC is certified under the EU–US Data Privacy Framework.

Apple and Google, for the internal notifications that the site's administration area sends to the agency's phones and computers: they pass through the notification service of the device's browser, Apple's (Apple Push Notification service) for Safari on Mac and for the administration area added to the Home Screen of an iPhone or iPad, and Google's (Firebase Cloud Messaging) for Chrome on computers and Android. This service receives the subscription address of the agency's device, technical routing headers and a message encrypted end to end under the Web Push standard, which it cannot read. This message contains no data about you: neither your name, nor your contact details, nor the content or identifier of your request. According to its privacy policy, Apple generally stores personal data with Apple Inc. in the United States and governs its transfer from the European Economic Area by standard contractual clauses. According to its privacy policy, which applies to Chrome, Google maintains servers around the world, and its users' information may be processed on servers located outside their country of residence; for its users based in the European Economic Area, the data controller is Google Ireland Limited. Google LLC is certified under the EU–US Data Privacy Framework.

Google Maps (Routes API of Google Maps Platform), for booking the valuation appointment online: your agent's travel time, worked out from the address of the property, the address of the agent's appointments that day or the starting point, and the departure time, never from a name or contact details (see “Appointments with your agent”). This service is provided by Google Ireland Limited (Ireland) and the data may also be processed by Google LLC (USA). Google processes this data under its own terms and privacy policy. Google LLC is certified under the EU–US Data Privacy Framework.

Third-party content loaded only after your consent or click: YouTube (Google) and Vimeo for videos, Giraffe360 (Giraffe360 Limited, United Kingdom) for virtual tours. These services process data under their own responsibility.

Transfers outside the European Union: some of these providers and services are based in the United States. Such transfers are covered by the safeguards provided for by the GDPR: the European Commission's adequacy decision for companies certified under the EU–US Data Privacy Framework, or the standard contractual clauses adopted by the Commission. To find out more about these safeguards, write to info@maisonmoens.be.

We never sell your data and never use it for advertising.

You have the rights of access, rectification, erasure, restriction of processing and data portability, as well as the right to object to processing based on our legitimate interest, including the prioritisation of viewing requests.

Where processing is based on your consent (alerts, referral to a broker, optional content), you may withdraw it at any time, without affecting processing already carried out.

To exercise your rights, write to info@maisonmoens.be. Maison Moens replies within one month, which may be extended in the cases provided for by the GDPR, and may ask you to confirm your identity if in doubt.

Some data is needed to handle your request (required fields of the form): without it, we cannot follow up. Data relating to an offer or a mandate may have to be kept despite an erasure request, for as long as the law requires.

You may lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données), rue de la Presse 35, 1000 Brussels — www.autoriteprotectiondonnees.be.

Communications with the site are encrypted (HTTPS). Data is accessible only to Maison Moens and, within the rights of her account, to the legal adviser who works with it (see below), from a password-protected area, and documents (offers and their annexes, mandates) are stored privately. While Google Calendar is linked to the site, the contact details of confirmed visitors and of people who have an appointment with your agent are also held in your agent's Google Calendar (see “Service providers and transfers”). Each morning, your agent receives a summary of the day in the agency's mailbox (names and properties concerned, never an amount).

Maison Moens gives access to the site's administration area only through personal accounts: each person has their own login and their own password, never shared. Rights are limited according to each person's role, and identity documents can only be opened by the accounts that need them. Passwords are never stored in clear, sessions can be cut at any time and every sign-in is logged (the IP address appears there only as a fingerprint).

Access by external collaborators: a legal adviser who works with Maison Moens accesses, from her personal account and within the rights of that account, the contact and property records, the sales files, the sale agreements and the documents sent for electronic signature. She is bound to confidentiality and uses this data only for the tasks Maison Moens entrusts to her.

We may update this policy, in particular if the site or the regulations change. The date of the last update is shown at the top of this page.