Cookie policy

A cookie is a small file stored by your browser. The same rules apply to other storage techniques (the browser's local storage) and to loading content provided by third parties.

Trackers that are strictly necessary for the site to work, or for a service you request, may be used without your consent. All others are only enabled if you accept them.

moens_cookie_consent — Maison Moens cookie that remembers your choice (“accepted” or “declined”) for optional content. Duration: 6 months.

moens.favorites — browser local storage that keeps the properties added to your favourites, on your device only: nothing is sent to our servers. It remains until you remove your favourites or clear the site's data.

moensi-conversation — browser session storage that keeps your conversation with Moensi, the site's assistant, while you browse. It only exists if you write to Moensi and is cleared when you close the tab.

moens_admin and moens_convention — login cookies for the administration area reserved for Maison Moens. They are never set for site visitors. Duration: at most 7 days and 30 days respectively.

__Host-moens_espace — sign-in cookie for your online space (“My space”), set only when you open your space with your link. It keeps you signed in on this device and contains no data about you (a signed random identifier). Duration: at most 90 days; it stops working after 30 days without a visit or when you sign out.

Anti-bot check on the offer form — when used, Cloudflare Turnstile (Cloudflare, Inc., USA) is loaded on the online purchase offer form, on the link request form of the online space (“My space”) and on the online choice of the valuation appointment, and only there, to tell a person from a bot. It analyses technical information about your browser and may use trackers strictly necessary for this security check; it is used neither for advertising nor for audience measurement.

The following services are only loaded if you accept optional content in the cookie banner.

Audience measurement — Vercel Web Analytics (Vercel Inc., USA). No cookie is set and nothing lasting is stored in your browser. Vercel receives the page viewed, the referring page, the device and browser type and the country derived from the IP address, and counts visits using a technical identifier renewed every 24 hours. We only see aggregate statistics.

Videos — YouTube (Google) or Vimeo. Playback of property presentation videos. These services may set their own cookies and trackers and collect browsing data, under their own privacy policies.

Virtual tours — Giraffe360 (Giraffe360 Limited, United Kingdom). 360° tours of properties. The provider may use its own cookies or trackers.

Interactive maps — Mapbox (Mapbox Inc., USA). Maps of properties and of the catalogue. Mapbox receives your IP address and technical information; its map library stores a technical measurement identifier (“mapbox.eventData…”) and a map tile cache (“mapbox-tiles”) in your browser.

If a property page embeds a video or virtual tour from another provider, it is subject to the same rules. Videos hosted by Maison Moens itself (Supabase storage) play directly, with no third-party video service and no cookie.

Until you accept, or if you decline, none of these services is loaded: each video, virtual tour or map shows a placeholder. Clicking the placeholder, or the “Explore” button that leads to the virtual tour, loads the content for the current page only, at your explicit request; your general choice stays unchanged.

On the valuation page, the text you type in the address field is sent to Mapbox's geocoding service to suggest addresses. This service sets no cookie and stores nothing in your browser; it therefore does not require your consent, but we mention it for transparency.

You can change your choice at any time using the “Cookie settings” link at the bottom of every page, which reopens the banner.

Closing the banner with the cross records no choice: no optional content is loaded and the banner will be shown to you again.

You can also delete cookies and site data in your browser settings; this is also where cookies set by YouTube or other third parties are managed.

Withdrawing your consent does not affect content loaded beforehand. However, as soon as you decline or withdraw your consent, the identifier and cache stored by Mapbox in your browser are erased.

We use no advertising cookies or marketing trackers: no Google Analytics, no Meta pixel, no resale of data.

Full details of how we process personal data are given in our privacy policy. For any question: info@maisonmoens.be.